FAQs
Returns Frequently Asks Questions
What is your return window?
Most High accepts returns within 14 days of your initial notification, as long as products are undamaged, unworn, unused, and have all original tags attached.
How do I start a return?
You can begin your return by emailing us or filling out the contact form with your order number, a brief description of the reason for your return, and any helpful photos.
Are there any items that cannot be returned?
Certain products may be final sale or non‑returnable depending on the brand’s policy. These items will be clearly noted on the product page.
When will I receive my refund?
Refunds are typically processed once your return is received and inspected. Processing times may vary depending on the brand and payment provider.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Do I have to pay for return shipping?
Return shipping policies vary by brand. In some cases, customers may also need to cover the cost of replacement packaging if the item has been opened and the original packaging has been discarded.
What if my item arrives damaged or defective?
If your item arrives damaged or defective, contact us right away with your order number, a brief description of the issue, and photos of the damage. We’ll review your case and guide you through the next steps.
Can I exchange my item instead of returning it?
Exchange availability varies by brand and product. If an exchange is possible, we’ll confirm options once we review your return request.
How long does the inspection process take?
Once your return is received, the inspection process typically takes a few business days. We’ll notify you as soon as your return has been reviewed and approved.
Can I return an item without the original packaging?
In most cases, original packaging is required. If the packaging has been discarded, you may need to cover the cost of replacement packaging to complete the return.
What happens if my return doesn’t meet the condition requirements?
If a returned item shows signs of wear, damage, or use beyond what is acceptable, the return may be denied or subject to a partial refund depending on the brand’s policy. We will determine this before you send any product back to us.
Other Frequently Asks Questions
How to use Gift Cards?
Gift cards from Most High can be applied during checkout by entering the gift card code in the payment section. The balance will automatically adjust your total. If the card does not cover the full amount, you can complete the remaining balance with any accepted payment method. Digital gift cards arrive by email and can be used anytime.
How do I get help with my account or login?
If you’re having trouble signing in, resetting your password, or accessing your account, start by checking that the email you’re using matches the one you used at checkout. You can request a password reset at any time, and a link will be sent to your inbox. If issues continue, reach out through our Contact Us page and we’ll help you get back in.
When will products be back in stock?
Some items sell quickly, and restocks depend on demand and production timelines. You’re always welcome to contact us if you’re curious about a specific item.
How do promotions or discount codes work?
Discount codes can be entered during checkout in the promo code field. Only one code can be used per order, and codes must be valid and unexpired. If a code isn’t working, double‑check spelling and terms. Seasonal promotions may include specific guidelines, which will be noted wherever the offer appears.
Can I change or cancel my order?
If you need to update or cancel an order, contact us as soon as possible through the Contact Us page. Orders move into fulfillment quickly, and once that happens, changes may not be possible. We’ll do our best to assist based on where your order is in the process.
Do you offer assembly instructions for furniture?
Yes. Any furniture that requires assembly will include clear instructions to guide you through the process. If you ever need additional help, feel free to reach out through our Contact Us page.
Are your products safe for outdoor use?
Most of our items are designed for indoor use. If a product is suitable for outdoor spaces, it will be clearly stated in the product description. If you’re unsure, we’re always happy to help you confirm.
Do you offer gift wrapping or special packaging?
Not yet. We’re exploring thoughtful packaging options for the future, and we hope to offer this service as we continue to grow.
Do you have a physical showroom or pickup location?
Not yet. We’re planning to open a store near the Salt Lake City area as we expand. For now, all orders are placed and shipped through our online store.
Most High is continually refining our processes so every part of your experience feels clear, smooth, and trustworthy. We’re committed to resolving any issues or discrepancies with care, and we work hard to offer the absolute best customer service we can. Thank you for your patience and for walking with us as we grow.
Blessed to Serve You