Returns
How Returns Work
Most High follows a 14‑day return policy. Products must be undamaged, unworn, and unused, with all original tags attached. Returns must be initiated within 14 days of your initial notification. Final sale items cannot be returned. Prior purchases are not eligible for price adjustments.
Start your return — here are your options:
- Fill out the contact form here, and include your order number along with a brief description of the reason for your return request.
- Email us directly with your order number, a brief description of the reason for your return request, and any photos that may help us determine the return condition. Email to: orders@mosthighgoods.com
Returns FAQs
What is your return window?
Most High accepts returns within 14 days of your initial notification, as long as products are undamaged, unworn, unused, and have all original tags attached.
How do I start a return?
You can begin your return by emailing us or filling out the contact form with your order number, a brief description of the reason for your return, and any helpful photos.
Are there any items that cannot be returned?
Certain products may be final sale or non‑returnable depending on the brand’s policy. These items will be clearly noted on the product page.
When will I receive my refund?
Refunds are typically processed once your return is received and inspected. Processing times may vary depending on the brand and payment provider.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Do I have to pay for return shipping?
Return shipping policies vary by brand. In some cases, customers may also need to cover the cost of replacement packaging if the item has been opened and the original packaging has been discarded.
What if my item arrives damaged or defective?
If your item arrives damaged or defective, contact us right away with your order number, a brief description of the issue, and photos of the damage. We’ll review your case and guide you through the next steps.
Can I exchange my item instead of returning it?
Exchange availability varies by brand and product. If an exchange is possible, we’ll confirm options once we review your return request.
How long does the inspection process take?
Once your return is received, the inspection process typically takes a few business days. We’ll notify you as soon as your return has been reviewed and approved.
Can I return an item without the original packaging?
In most cases, original packaging is required. If the packaging has been discarded, you may need to cover the cost of replacement packaging to complete the return.
What happens if my return doesn’t meet the condition requirements?
If a returned item shows signs of wear, damage, or use beyond what is acceptable, the return may be denied or subject to a partial refund depending on the brand’s policy. We will determine this before you send any product back to us.
We disclose all shipping details upfront so your experience stays smooth from checkout to delivery. If you have any additional questions about shipping costs or timelines, please contact us.
Blessed to Serve You